Make your landing page a little better this week
June 2020
What kind of first impression does your product make?
Clean, elegant, performant? Or messy, dense, and slow?
Just-what-I-was-looking-for or WTF-does-this-thing-even-do?
Either way, you can improve that first impression, this week, by
- Using a solid template to identify issues
- Having a simple plan to address the top issue
- Taking the first step in your plan
Weâll walk through the whole thing.
Identify your landing page
Your main landing page is wherever most new visitors with product interest* hit your site.
*You might have a lot of organic search traffic coming to your blog. Thatâs great! But itâs not a landing page.
Maybe itâs your homepage, or a dedicated page you built for paid ad campaigns. You might have several that are honed to specific audiences, or you might not even know off the top of your head where people actually enter your site.
If youâre in the latter camp, just open Google Analytics > Behavior > Site Content > Landing Pages. Pick the top entry thatâs not a blog post.
This page should do an excellent job of making new visitors comfortable and introducing them to your product. Hopefully it already does. But thereâs always room to improve âŚ
The only landing page template you need
Go check out Lander. Itâs a free-to-use Webflow template that breaks down the essential components of a good landing page.
(This đ resource is courtesy of Josh Tabansi.)
We could spend all quarter addressing and refining every last pixel. Letâs not.
Instead, start at the top and work your way down. Stop when you hit an element of Lander where:
- Your site is missing that element, or
- Your site has that element, but itâs not great
Thatâs what weâll work to improve this week.
What to do (based on whatâs wrong)
Hero copy
If you donât know your productâs biggest benefit, or differentiator, or you donât think youâre communicating it clearly, nothing could be more important to address.
Seriously, donât worry what color your buttons are, or whether you should include social media icons.
There are a few steps you can take to improve this part of your landing page.
Customer interviews
The best copy comes from actual people who love your product. Can you reach out to 3-5 longtime users this week? Maybe there are some youâve emailed before, who would be happy to hear from you.
Have a quick conversation or email exchange about the PROBLEM that your PRODUCT solves. Start with these prompts:
- How were you solving PROBLEM before you started using PRODUCT?
- Was there an obstacle, or something that caused you to hesitate before you decided to try PRODUCT?
- What would you do if PRODUCT wasnât available anymore?
Capture their exact words. (Record the call if theyâre okay with that.)
Your best âBiggest benefitâ copy is just your happiest usersâ own language, rephrased.
Suppose they tell you this:
Before I started using PRODUCT, we were using COMPETITOR. It was okay, but we had to manually tabulate widgets every day. The only thing I was worried about before I switched was the pricing - was I gonna get a huge bill after a busy month? I love that you donât charge by the widget.
Your biggest benefit is probably that you let your users âAutomate widget tabulationâ and a key differentiator is âsimple monthly pricing - we never charge by the widget.â
For today, though, just reach out and ask for the meeting!
A/B testing
If you already have some sufficiently different ideas for your hero copy, and you have at least 500 signups per month, you can A/B test your way into a higher-converting landing page.
The test will take longer than a week to run, but you can start right away. Hereâs a checklist. Pick up at the first step you havenât already completed. Get it done this week.
- Install testing platform (some landing page builders have this built in)
- Decide how many variations you can run (use CXL calculator)
- Pick the âdifferentestâ variations to avoid wasting your time
- Write a quick summary of the experiment - URL, variations, copy, what youâre measuring
- Hand off for implementation (or DIY)
- QA the variations
- Launch! đ
- đ Wait
- Stop the test and call a winner
Action oriented buttons
If your buttons say âSubmitâ or âGet Startedâ đ´, itâs probably worth refining them to
- Make them more interesting
- Squeeze in a bit more info about your productâs value
Ideas for copy could come from customer interviews as describe above âď¸
You can probably just do it in your head, though.
What is the moment when a user first gets value out of using your product? Is it the moment they launch their first Automated Widget Tabulation workflow?
If so, your button copy could read âStart Automating!â
If you have multiple ideas, follow the A/B testing instructions above. If not, update the buttons this week with your best guess, and donât look back.
Customer logos
If your landing page is lacking social proof in the form of customer logos, it can be tricky to address.
Assuming you have B2B customers, but donât have permission to add their logos to your site ⌠youâll have to ask.
Youâll make these asks in stages, so you can refine your approach as you go. That means your first step is to make a short list of customers who are likely to say yes.
This might look like âask somebody on the sales team for a chatâ or you might already have a relationship with a few customers. If so, once youâve made your list, send a friendly email.
Explain youâre trying to improve conversion rates on your website. (They can probably relate.) Just ask if theyâre open to the possibility of lending their logo, and if so what it might entail.
Youâll get responses ranging from âYeah just go for itâ to âUhhhhh ⌠thatâs gonna be complicated.â
Iterate and identify a few more from the âYeah go for itâ crowd. Congratulations, youâve got your logos!
If someone in the âUhhhhh âŚâ crowd has a logo youâre just dying to show off, ask if you can table the discussion until contract renewal. Vaguely mention the possibility of a discount. When the topic comes up again, theyâll be more amenable.
Something else
If youâve got optimal messaging in the hero section of your landing page, and your buttons are action oriented, and you have compelling social proof, that is amazing!
For refining the rest of the page, customer interviews and A/B testing will get you there.
For prioritizing benefits and improving copy, send a short survey to existing customers. Give them the list of benefits, then ask âWhich is most important to you, and why?â You get rankings and âin their own wordsâ copy ideas.
If you used this guide to take one step toward improving your landing page this week, Iâd love to hear about it. You can email bdh at briandavidhall dot com, or find me on Twitter.
(If you read this far but didnât find a way to improve your landing page this week, Iâd definitely appreciate hearing that, too.)
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