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Disastrous redesigns

Here’s an incomplete* list of website redesigns gone horribly awry.

• Digg 2010 - Traffic down by 26% after launch
• Marks and Spencer 2014 - Sales drop by 8% immediately on launch, takes months to fix
• Hertz 2018 - A $32M disaster that never launched
• PubMed 2022 - Users freak out on social media

What should you do instead?

Evolve your design gradually.

Have you ever run any disastrous redesigns? Please let me know. Maybe your story can save others from heartbreak.

*Incomplete because most companies manage to avoid public knowledge of the results of their redesigns. Or they don’t even know the results themselves. 🙃

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